Frequently Asked Questions (FAQ)

Refurbished devices at Blizy are pre-owned phones that have been professionally inspected, cleaned, reset, and repaired (if needed). They're performance-tested and backed by our warranty.

All refurbished devices come with a 12-month warranty covering technical and performance defects. Pre-disclosed wear or cosmetic issues are not covered.

Every device at Blizy is thoroughly checked before shipping. If issues come up, our warranty has you covered. Just email hello@blizy.tech with your order number and a brief description of the problem.

You have 14 days from delivery to return your device at no cost (for consumers). The device must be in original condition. Contact us to start your return.

Yes — every device is fully tested and functions like new. Each phone comes with a Device Passport, including a detailed test report. Visual condition varies based on the grade you choose — you can read more in our blog.

We guarantee at least 80% battery capacity for all our devices. This means the battery will last a full day of normal use. Before selling the devices, the batteries are tested to ensure they function properly.

Absolutely. Each device is factory reset, unlocked, SIM-free, and verified to be free of blacklisting or stolen status.

Email hello@blizy.tech with your order number and a short description of the issue. We’ll guide you through the next steps.

You can sell your phone to Blizy quickly and easily at Blizy.tech — no hassle, free shipping, and an instant quote.

Yes. We provide VAT invoices for B2B orders. Just ensure your company has a valid VAT number and contact us if needed.